Returns

The short version

We want you to be happy with your purchase. This policy explains how returns, exchanges and refunds work for orders placed with PLEYNE. By purchasing from us, you agree to the terms below. This policy does not affect your statutory rights under applicable consumer law.

The window

You have 14 days from the date of delivery to request a return. We may not be able to accept requests made after this window.

What we can take back

To be eligible for a return, your item must be:

• unworn, unwashed and in its original condition;
• complete with all original tags and packaging;
• free of marks, stains, alterations, odours (including perfume and smoke) and signs of wear; and
• accompanied by proof of purchase your order number or receipt.

Items returned worn, washed, damaged or altered may be refused or subject to a deduction from the refund.

What we CAN'T

For hygiene and other reasons, the following cannot be returned or exchanged unless faulty:

• items that have been worn, washed or damaged after delivery;
• sale, clearance or final-sale items; and
• gift cards.

Made-to-order pieces

Made-to-order garments are cut and constructed for one person. For that reason they cannot be returned or exchanged. Within 30 days of delivery you may request one round of alterations, and we will refine the fit so the piece sits the way it should.

Starting a return

Email us at atelier@pleyne.com with your order number and the reason for return within the return window. We will reply with a return authorisation and instructions. Please do not send items back before receiving authorisation. Return the item securely packaged to the address we provide.

Who pays the postage

Unless the item is faulty or incorrect, return shipping costs are the customer's responsibility, and original shipping charges are non-refundable. We recommend using a tracked, insured service, as we cannot be responsible for items lost or damaged in return transit.

Your refund

Once we receive and inspect your return, we will notify you whether it is approved. If approved, your refund will be issued to the original payment method within 5–7 business days. Refunds cover the price of the returned item(s); original shipping and return shipping, where applicable is non-refundable.

Exchanges & size swaps

We replace items if they are defective, damaged or incorrect. For a size or colour swap of the same style, contact us at atelier@pleyne.com exchanges are subject to availability. To switch to a different style, return the original under this policy and place a new order.

If it arrives wrong

If your order arrives damaged, faulty or not as ordered, contact us within 7 days of delivery with photographs and your order number. We will arrange a replacement, repair or full refund including shipping at no cost to you.

Late or missing refunds

If you have not received an approved refund, first check with your bank or card issuer, as processing times vary. If you have done this and still have not received it, contact us at atelier@pleyne.com.

Contact us

For any questions about returns or refunds, reach us at:

• Email — atelier@pleyne.com
• Phone — +91 83025 38383
• Address — PLEYNE, C-56, Ground Floor, Siwar Area, Bapu Nagar, Jaipur, Rajasthan 302015

Returns made simple and fair read alongside our Terms & Conditions.