Privacy policy

Why this exists

PLEYNE (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, share and safeguard your information when you visit our website, create an account, or make a purchase.

We process personal data in accordance with applicable data-protection laws, including the Digital Personal Data Protection Act, 2023 (India) and where applicable to customers in those regions the EU General Data Protection Regulation (GDPR). By using our website and providing your information, you consent to the practices described here.

What we collect

We collect the following categories of information:

• Information you provide : your name, email, phone number, billing and shipping addresses, order details, account credentials, and anything you share when you contact us or place an order.
• Payment information : card or transaction details, collected and processed securely by our third-party payment gateway. We do not store full card numbers on our servers.
• Information collected automatically : your IP address, device and browser type, operating system, pages viewed, referring URLs and similar usage data, gathered through cookies and analytics tools.

How we use it

We use your information to:

• process, fulfil and deliver your orders, and manage returns or exchanges;
• process payments and prevent fraudulent transactions;
• communicate with you about your orders, enquiries and account;
• send marketing or promotional notes, where you have consented which you may opt out of at any time;
• operate, maintain and improve our website, products and services; and
• comply with our legal, regulatory and tax obligations.

Cookies & tracking

We use cookies and similar technologies to operate the website, remember your preferences, keep items in your bag, and analyse site traffic and performance. You can control or disable cookies through your browser settings, although some features of the site such as your bag may not function properly if you do.

How we share it

We do not sell your personal data. We share it only as necessary and with appropriate safeguards:

• Service providers : payment processors, shipping and logistics partners, IT, hosting and analytics providers who process data on our behalf and may use it only for the services they provide to us.
• Legal and regulatory authorities : where we are required to disclose information by law, regulation or valid legal process, or to protect our rights, property or safety.
• Business transfers : in connection with any merger, sale or transfer of our business, in which case personal data may pass as part of that transaction.

Crossing borders

Because we offer worldwide shipping and use third-party service providers, your personal data may be transferred to, stored or processed in countries other than your own. Where we transfer data across borders, we take reasonable steps to ensure it remains protected in accordance with this policy and applicable law.

How long we keep it

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy including to complete your orders, comply with our legal, accounting and tax obligations, and resolve disputes. When data is no longer required, we securely delete or anonymise it.

Your rights

Depending on your jurisdiction, you may have the right to access, correct, update or request deletion of your personal data; to withdraw consent; to object to or restrict certain processing; and to opt out of marketing communications.

Under the Digital Personal Data Protection Act, 2023 (India) and the GDPR (for customers in the EU/EEA), you may exercise these rights by contacting us using the details in Grievance officer & contact. We will respond to valid requests within the timeframe required by applicable law.

How we protect it

We implement reasonable technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will take steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact

• Email — atelier@pleyne.com
• Address — PLEYNE, C-56, Ground Floor, Siwar Area, Bapu Nagar, Jaipur, Rajasthan, India

This Privacy Policy forms part of, and should be read together with, our Terms & Conditions.